Rider FAQ

How do I request a ride?

Sign in with your phone number, set the pickup and destination on the map or by searching, check the fare, then request the ride.

How do I cancel a ride?

On the current trip screen, choose cancel trip.

My location is not working

Turn on location services and allow the app to use your location in your phone settings. You can also set the pickup manually on the map or by search.

How do I change my name or the app language?

From Settings inside the app.

I do not receive the verification code

Check the number, wait a moment and request it again. If it still does not arrive, email us at the address above.

Driver FAQ

How do I sign up as a driver?

Download Orange Car Driver, sign in with your phone number, and submit your vehicle details and document photos. Applications are reviewed before an account is approved.

How do I receive trips?

Once your account is approved, go online in the app and allow location access. Location tracking stops when you go offline.

I do not receive trip notifications

Make sure notifications are enabled for the app in your phone settings.

Your account and data

• To delete your account and data: the account deletion page, or from inside the app itself.
• To see how we handle your data: the privacy policy.