1Who we are

Orange Car (the rider app) and Orange Car Driver (the driver app) (together the “App”, “we”) are a ride-hailing service in Jordan that connects riders with drivers. This policy explains what data we collect when you use the App, why, and how we handle it.

By using the App you confirm you have read and understood this policy. If you do not agree, please do not use the App.

2Data we collect

We do not ask for your contacts or microphone. The rider app does not request photos or camera; the driver app requests photos of registration documents when you apply.

3How we use your data

• Run the service: create your account, match riders with drivers, calculate fares and complete trips.
• Review driver applications and verify documents before approving accounts.
• Send verification codes and notifications about your ride.
• Provide support and resolve disputes.
• Keep the service safe and prevent fraud and abuse.
• Comply with applicable laws.
• Improve the App and its performance.

We do not use your data for advertising and we do not sell it.

4Sharing your data

We share your data only in the following cases, and only as much as needed:

• Drivers: the driver sees the rider’s first name and the pickup and destination during the ride.
• Riders: the rider sees the driver’s name, vehicle type, plate number and location during their trip only.
• Map providers: the App loads maps from mapping services (Google Maps and OpenStreetMap), which receive the coordinates of the area being displayed. Search text or coordinates are sent to OpenStreetMap’s Nominatim service to convert addresses to places and back. Each has its own privacy policy: Google and OpenStreetMap.
• SMS provider: we use an SMS provider to send the verification code to your phone number.
• Notification provider: we use Firebase Cloud Messaging from Google to deliver notifications to your device; it receives the device identifier needed to do so.
• Service providers: hosting and infrastructure for our servers; they are bound to protect the data and may not use it for their own purposes.
• Authorities: when legally required, or to protect our rights and users’ safety.

5Location

For riders

We use your location only while you are using the App to show you on the map, set your pickup and find drivers. We do not track your location in the background when the rider app is closed.

For drivers

The driver app collects your precise location while you are online to receive trips, and during a trip, even when the app is in the background or the screen is off, and shows a persistent notification while doing so. Tracking stops when you go offline. We use your location to send you nearby trip offers, and the rider sees it during their trip only.

You can turn off location permission at any time in your phone settings. The driver app will then not work (you cannot go online to receive trips). In the rider app you can set your pickup manually on the map or by search, but some features may not work as well.

6Retention

• We keep your account data while you use the App, and driver documents while the driver account is active.
• We keep trip records for as long as accounting and legal rules require.
• When you delete your account we delete or anonymise your personal data (including driver documents), except what the law requires us to keep.

7Your rights and account deletion

You have the right to:

• Access and correct your personal data. Riders can edit their name in Settings → Name.
• Request deletion of your account and data: use the account deletion page (riders and drivers), or from inside the App itself. Or email us at the address under “Contact us” and we will delete your data within 30 days.
• Turn notifications off in the App settings or your phone settings.
• Object to the processing of your data or request a copy of it.

8Security

We protect your data with encrypted connections (HTTPS) and secure storage of session tokens on your device, and we limit access to those who need it for their work. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security. If you suspect someone has accessed your account, contact us immediately.

9Children

The App is not directed at anyone under 18 and we do not knowingly collect their data. If you learn that a child has given us their data, contact us and we will delete it.

10Changes to this policy

We may update this policy from time to time. The date of the last update is shown at the top, and we will notify you in the App if a change is significant. Continuing to use the App after an update means you accept it.